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I have been very impressed with every aspect of my dealings with your business and would not hesitate to recommend you based on my experience. I have an old product but you treated me like a valued customer and made every effort to help me maintain my hatch door knowing it will be difficult to replace. Three individuals, in particular, were great. James Green took interest in my situation and proactively helped me find potential solutions. Dave Jackson was extremely knowledgeable and through when addressing my situation when the first attempt by Jim required some additional assistance. Pamela was very helpful on the phone and with all the office admin. I will certainly speak highly of your firm based on my experience this time around.

On behalf of my Chairman and Members of the Deeside Chapter, I would like to thank your company for the excellent CPD Presentation on Access All Areas that was given by your Stan Winfield. It was a very educational presentation and invigorating to listen to someone who is clearly passionate about taking the standards of the construction industry forward. Stan soon demonstrated he is well aware of the value and technical qualities of your products and the problems associated with poor detailing and workmanship. He also had a pleasant way of passing on the merits to other people, so please pass on our sincere thanks for a very interesting and technical lecture.

My colleagues and I found the outline of Bilco's Roof Access Units and Smoke Extraction very useful. From a personal perspective, the items on firefighting, such as how fire response teams wedge doors open in order to assist smoke in rising out of vents, was something I had not considered previously. In addition, the images of Roof Access Units on pitched roofs and mounted with vegetation were fascinating.

All in all, excellent service from start to finish. I would have no hesitation in recommending Bilco to anyone looking for this type of fitting.

We have used Bilco on previous jobs and we know that we will get a product that suits our needs whether it is a standard product or a specially made one.

The Bilco Smoke Ventilators and Roof Hatches meet the key requirement of reliability in operation and offer long-life with easy maintenance and testing. They have also been swift and easy to install.

I have just received the order and look forward to opening it tonight. It all looks very well made and packaged. Ordering was very friendly and easy – I thought it would be tricky for a non-commercial to order just one unit but it was a most pleasant and straightforward experience, well done! Very satisfied on all counts. Thumbs up to Joe in Sales.

Many thanks for my order which arrived as promised last Friday. We are very pleased with it and would like to thank you and your colleagues for the excellent service from your company with my order turned around within the week. I spoke to four different people over a period of about two weeks and all of you were extremely friendly and efficient. It is reassuring to receive such brilliant service.